What is FW SW Support?
When you purchase a Trimble GPS, you receive a one year hardware warranty
which covers hardware parts and labor under normal usage. In addition you
receive 90-day firmware (FW) and software (SW) coverage. Exceptions are
TerraSync, Pathfindfer Office, and GPS Analyst. They come standard with a
12 months software maintenance. Firmware is
in the Trimble receiver and/or datalogger. Software is on the CDROM disk
used to load Trimble Pathfinder Office or some other Trimble software. In
the event new versions of FW or SW is issued during the 90-day period, you
receive the upgrade at no cost. You can purchase extended hardware
warranties or FW/SW upgrades for one year periods or more. After a warranty
or support period has expired, in the absence of support agreements, you no
longer receive revised versions of FW or SW nor is your GPS under hardware
warranty.
Trimble's New FW SW Policy
Last year Trimble changed its FW/SW policy. Now if you do purchase,
FW/SW support prior to the initial 90-day period, you can purchase support
extensions at a reduced cost. Otherwise, you can purchase an upgrade at a higher
cost.
Current FW SW Versions (as of 5/09)
Software
GPS Pathfinder Office
v4.0
TerraSync
v4.0
Handheld Firmware
Asset Surveyor-TSC1
v5.27
Asset Surveyor - TDC1
v3.40
GPS Pathfinder Controller
v1.20
Receiver Firmware
GeoExplorer GPS
v1.81
GPS Pathfinder Pro XR firmware
v1.70, 1.31
GPS Pathfinder Pro XRS firmware
v1.70, 1.52A
Prices
Support prices range from $200 to $355 a year depending on unit and
whether an extended hardware warranty is included. We can point you to the
most cost effective way.
This web site www.e-trimblegps.com
is fully owned, controlled and operated by RLA Geosystems - an authorized
reseller of Trimble products. The official web site of Trimble can be
found at www.trimble.com.
